Question 1

What's the difference between the individual and institutional plans?

Accepted Answer

Individual plans are self-serve monthly subscriptions tied to one user. Institutional plans are annual SaaS plans that cover your whole college or department, typically with a dedicated admin console, single sign-on, and pricing scoped to your learner count rather than per-seat.

Question 2

Is there a free trial for paid plans?

Accepted Answer

The Free tier is the trial. Use it as long as you need. Upgrade when you need downloads, question-paper generation, or unlimited volume.

Question 3

What payment methods do you accept for individual plans?

Accepted Answer

We accept UPI, debit and credit cards, and net banking via Razorpay. All transactions are processed securely. Institutional plans are invoiced annually.

Question 4

Can I switch plans or cancel at any time?

Accepted Answer

Yes. Individual plans can be upgraded, downgraded, or cancelled at any time. Changes take effect at the start of your next billing cycle. Downloads you've already made remain yours.

Question 5

Which Indian boards and universities are supported?

Accepted Answer

CBSE, ICSE, Karnataka State Board, and 40+ universities including VTU, JNTU, Anna University, PES, VIT, and major IITs. New syllabi are added continuously based on signup geography.

Question 6

Which scripts does the OCR support?

Accepted Answer

Kwilo currently grades handwritten answers written in English. The model is fine-tuned on examination handwriting, not printed text, so it handles rushed cursive and the mixed formatting common in science and engineering answers. Support for additional Indian scripts is on the roadmap.

Question 7

Can faculty override AI marks?

Accepted Answer

Yes — overrides are the default workflow. AI marks are a first draft. Faculty review each answer, override marks where needed, and the final grade reflects the human decision. Every override is logged so your audit trail shows both the AI proposal and the faculty judgement.

Question 8

What file formats does the upload accept?

Accepted Answer

PDF (multi-page), JPEG, and PNG. Resolution must be at least 150 DPI. Scans at 200–300 DPI produce the best OCR accuracy. If your scanning equipment produces lower-resolution output, Kwilo's upscaling step can compensate in most cases.

Question 9

How are rubrics defined?

Accepted Answer

Rubrics are created in the platform by the faculty member who set the paper. Each question gets a maximum mark, a list of expected concepts, and optional partial-credit bands. Existing CBCS/VTU rubric formats can be imported from a spreadsheet template. No programming required. For descriptive questions, rubrics can include a model answer with a keyword and concept list. The grader checks for the presence and accuracy of those concepts, not just verbatim keyword matches, so partial marks are awarded fairly when learners phrase answers differently from the model. Faculty can preview how a rubric scores a sample answer before running it across the full batch, which catches calibration errors early.

Question 10

Is this AICTE and UGC compliant for university exams?

Accepted Answer

Kwilo is used as a supplementary evaluation tool, not as a replacement for the legally mandated examiner. The examiner remains the authoritative grader; Kwilo speeds up their work and provides the audit trail. This is consistent with AICTE and UGC guidelines on AI-assisted evaluation.

Question 11

Does the builder work for non-engineering programs?

Accepted Answer

Yes. Kwilo supports arts, science, commerce, management, and education programs. The OBE framework and Bloom's taxonomy mapping are domain-agnostic. AICTE model curricula cover engineering; UGC CBCS mappings cover non-technical disciplines. Custom subject maps can also be uploaded.

Question 12

How does it handle multidisciplinary electives (MDE)?

Accepted Answer

NEP 2020 requires every UG program to include multidisciplinary elective credits. Kwilo's builder flags gaps in your existing elective basket and suggests complementary subjects from peer institutions in the platform's curriculum library. The suggestions are filtered by credit value and NCrF level compatibility with your program.

Question 13

Can the output be submitted directly to NAAC or NBA?

Accepted Answer

Kwilo generates documents in the format expected by NAAC's Self-Study Report (SSR) and NBA's Tier-1/Tier-2 SAR templates. You still need to verify and sign off on the content — no regulatory authority accepts AI-generated documents without an authorised human signatory. Kwilo dramatically reduces the drafting effort.

Question 14

What happens when VTU or AKTU revises its model curriculum?

Accepted Answer

Kwilo updates university-specific mapping tables within 30 days of a published revision. Your existing courses are automatically flagged if they diverge from the updated model. You receive a gap report showing which sections need updating, not a blank canvas.

Question 15

Is institutional syllabus data shared with other colleges?

Accepted Answer

No. Your uploaded syllabi are private to your institution's workspace. Kwilo does not train models on institutional documents. The curriculum builder uses your documents as retrieval context; they remain within your data boundary. Each institution's documents are stored in an isolated storage bucket scoped to its organisation ID, with access controls that prevent cross-tenant reads at the infrastructure level. Document processing runs in a compute environment that shares no persistent state between tenants. IQAC coordinators or IT administrators who want to verify the isolation model can request a technical architecture overview from the Kwilo team.

Question 16

Does Kwilo use continuous facial recognition during the exam?

Accepted Answer

No. Kwilo performs a one-time identity check at exam start, comparing the learner's live photo to their registered ID photo. During the exam, anomaly detection uses motion heuristics and audio events — not facial recognition. This limits the personal data collected and reduces the risk of false positives from lighting changes or glasses.

Question 17

What happens to exam recordings after 90 days?

Accepted Answer

Recordings are permanently deleted from Kwilo's storage after the retention period you set, up to a maximum of 90 days. The deletion is logged in the audit trail. You can download any recording before it is deleted if you need to retain it for a longer period under your institution's own archival policy.

Question 18

Can learners view what data was collected about them?

Accepted Answer

Yes. Every learner has a data access page (accessible from their profile) showing which exam sessions produced recordings, when each will be deleted, and the anomaly flag status. This satisfies the DPDP Act's right-of-access obligation without requiring manual intervention from your data team.

Question 19

Is a Data Processing Agreement (DPA) available?

Accepted Answer

Kwilo provides a standard DPA for institutional signature that specifies Kwilo as data processor and your institution as data fiduciary. The DPA covers purpose limitation, storage restriction, sub-processor disclosure (GCP or Azure), and breach notification timelines. Your legal team can request a redlined version.

Question 20

What if a learner's device does not have a working camera?

Accepted Answer

The exam setup flow checks device capability before the exam window opens. Learners whose devices fail the capability check are flagged to the exam administrator before the exam starts — not during it. The exam cell can accommodate those learners with a supervised physical environment as a backup pathway.

Question 21

Does Kwilo support both direct and indirect attainment methods?

Accepted Answer

Yes. Direct attainment is computed from internal assessment (CIE) and semester-end examination (SEE) marks, weighted by your institution's approved ratio. Indirect attainment is drawn from course-exit surveys and programme-exit surveys administered in the platform. The final attainment value combines both components per your IQAC-approved formula.

Question 22

What if our faculty use different assessment patterns?

Accepted Answer

Kwilo supports flexible assessment configurations: tests, assignments, lab records, mini-projects, and viva. Each component has a configurable weightage. The CO mapping is done at the question level, so even mixed-pattern assessments produce per-CO data. Faculty who use Kwilo's question-paper generator get CO mapping automatically; those using paper exams can enter marks manually.

Question 23

Can I import historical attainment data from spreadsheets?

Accepted Answer

Yes. Kwilo provides an import template for historical marks data going back 3 years — the window NBA requires. Once imported, historical data is treated identically to live data for attainment calculations and SAR generation. The import wizard validates CO-question mapping and flags inconsistencies before committing the data.

Question 24

Is the attainment formula customisable per institution?

Accepted Answer

Yes. AICTE and NBA provide guidelines but institutions have discretion on thresholds and weighting. Kwilo lets your IQAC coordinator set the direct-attainment threshold (default: 60% of learners ≥ 50%), the CIE-to-SEE weight split, and the direct-to-indirect combination ratio. The formula is versioned — changing it does not retroactively alter historical attainment records.

Question 25

Does Kwilo support CO-PSO mapping in addition to CO-PO?

Accepted Answer

Yes. Programme-Specific Outcomes (PSOs) are defined at the program level by the HoD. Kwilo generates CO-PSO attainment alongside CO-PO attainment in the same report. NBA Tier-2 accreditation requires PSO attainment documentation; Kwilo's template matches the current NBA SAR format.

Question 26

What documents are required for NBA accreditation?

Accepted Answer

NBA's Self Assessment Report requires, among other things, course files with CO-PO-PSO mapping, three years of direct and indirect attainment data, faculty and infrastructure documentation, and evidence of continuous improvement action taken on underperforming outcomes. Kwilo generates the CO-PO-PSO attainment portion in the SAR Tier-1/Tier-2 format directly from your assessment data; infrastructure, faculty, and governance documents still need to be compiled through your institution's own records.

Question 27

How do I prepare an SSR for NAAC?

Accepted Answer

NAAC's Self Study Report is built criterion by criterion across an academic cycle, starting with IQAC formation and data collection under all seven criteria, curricular aspects, teaching-learning and evaluation, research, infrastructure, student support, governance, and institutional values. Criterion II, teaching-learning and evaluation, is where CO-PO attainment evidence lives, and that's the section Kwilo generates directly, in the SSR-ready format, from your live assessment data. The remaining criteria are compiled through your institution's usual documentation process.

Question 28

Is this the same as Kwilo's CO-PO attainment tracker?

Accepted Answer

They share the same computation engine, but this page is about the broader readiness workflow, coordinating department-wide evidence across an entire accreditation cycle for IQAC and HoDs. The CO-PO attainment tracker page focuses specifically on how direct and indirect attainment is calculated for a single course. If you already know you need the attainment calculation itself, start there.

Question 29

Does using Kwilo guarantee NAAC or NBA accreditation?

Accepted Answer

No. Kwilo prepares evidence and documentation in the format NAAC and NBA expect. The accreditation decision is made by the NAAC or NBA peer team based on the institution's full submission and the on-site visit, not by any software.

Question 30

At what stage of the accreditation cycle does Kwilo help?

Accepted Answer

Kwilo is most useful during ongoing evidence collection, the months and years before submission, when assessment data, CO-PO mapping, and exit survey responses need to stay consistent across departments. It generates the SAR/SSR-ready export when you're ready to submit, but it isn't a tool for the peer team visit itself.

Frequently asked questions

Pricing and plans

Handwritten answer-sheet grading

NEP 2020 curriculum builder

DPDP-compliant proctoring

CO-PO attainment tracker

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